Technical Program Manager
Location
Bangalore | India
Job description
ABOUT US
Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP). DAPʼs proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages.
We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.
Our Company's Values
- Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.
- Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.
- Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.
- Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.
- Do More with Less - Maximize productivity and outcome while operating within resource constraints
- One Yellow.AI Team - Foster a culture of unity and collaboration across the workforce of Yellow.AI.
What you'll do :
- Lead the planning, execution, and successful delivery of technical projects within budget, timeline, and quality standards.
- Collaborate with customers, partners, product management, engineering, and other stakeholders to define project scope, objectives, and execution plans.
- Identify, assess, and mitigate project risks and issues, ensuring timely resolution
- Facilitate communication across project teams and stakeholders to ensure alignment and visibility.
- Manage project resources, timelines, and deliverables using agile methodologies.
- Oversee project progress, deliver timely updates to senior management, and proactively suggest enhancements for optimal outcomes.
- Drive continuous improvement in project management processes and tools.
What we are looking for :
- Minimum 2+ years of delivery/program management experience in managing large & complex deliveries
- Proven ability to plan, manage and deliver multiple, complex technical projects simultaneously.
- Excellent leadership, communication, and interpersonal skills.
- Experience in stakeholder management involving internal stakeholders, partners, and external customers.
- Exceptional ownership and the agility to seamlessly navigate and prioritize among multiple teams and projects, ensuring effective collaboration and timely delivery.
- Strong understanding of software development life cycle (SDLC) and Agile methodologies.
- Deeply passionate about technology and keeping your knowledge updated.
- Flexibility to work across time zones.
- Eager to work in a fast-paced dynamic environment for a quickly growing company.
- Fluent written and spoken English is mandatory.
Desired Skills:
- Experience in cost management especially around customer ARR, cloud cost etc
- Knowledge of Infra, DevOps, SRE, customer support, development, QA, InfoSec etc is an added advantage
- Experience of working on projects involving Infra, DevOps, SRE , support is a plus
- Ability to thrive in a fast-paced, dynamic work environment.
Job tags
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