Location
Bangalore | India
Job description
OpenTextTM Customer Success Services are designed to drive deeper product adoption, onboard users faster and accelerate time to value. These services leverage our L.O.V.ETM by OpenText model an outcome-driven customer engagement framework.
Customer Success Services includes a portfolio of differentiated Technical Success Services (TSS). TSS is led by technical experts with a deep knowledge of OpenText products. This organization provides managed services for OpenText applications that are deployed on a variety of Cloud platforms - OpenText Cloud, Google Cloud, Microsoft Azure, and Amazon Web Services.
What the role offers:
- Strong background and pedigree in delivering Managed Services (preferably on the Cloud).
- Customer-first & Services mindset & Experience.
- Good grasp of Technology Operations and managing stakeholder relationships.
- Experience in driving automation and process improvement initiatives.
- Can independently create and present a vision and roadmap for their org, push the team to achieve more, and also represent challenges (with solutions) effectively.
- Prior knowledge of Exstream or any other industry CCM (Customer Communications Management) products or any of the OpenText products would be an added advantage.
What you need to succeed:
- Relevant managerial experience in Enterprise Production support or managed services environment preferably Cloud with an overall experience of 12+ years. Out of which minimum of 3+ years’ experience in direct team management as a manager.
- Leverage the services mindset and culture to build relationships with our top customers. The face of the TSS Team for our Exstream customers.
- Manage relationships with Internal stakeholders (Success Mgmt, Cloud Ops, Engineering & Product Management, Service Management, Professional Services, etc.)
- Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams.
- Experience in Cloud Operations and ITIL is preferred.
- Required to perform duty manager role in a 24x7 on-call model and flexible to work in APAC/EMEA time zones.
- Provide a strategic vision & direction to the TSS Exstream practice.
- Strong team building and talent management skills are required.
- Excellent interpersonal and communication skills, written and verbal.
- Articulate problems in an executive-friendly manner.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] .
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