IG Group
Location
Bangalore | India
Job description
We are looking for a Technical Manager to lead three teams across our Salesforce Cloud functions within our Client Technology division. If you love solving problems for the businessThen this is the best place for you. We work with multiple business stakeholders, listening to their problems and needs and coming up with creative solutions that make an instant impact in the way they work.
Your role in the Team
You will be working with teams that implement changes on Salesforce Service Cloud and Salesforce Marketing Cloud. Salesforce Service Cloud is used across the client lifecycle by multiple business operations teams to support their day-to-day work. Salesforce Marketing Cloud is used by the business to reach our clients with important information using multiple communication channels.
What you'll do
As the Technical Manager you'll help ensure that Product Managers priorities key deliverables , whilst providing them with insights and planning.
Work with the business and other tech teams delivering new functionality for the business
Produce technical plans for delivery, help design end to end flow, work with other teams
Own the entire SDLC - influence the team in how it works from requirements gathering to go live and monitoring.
Help develop and nurture talent in the team.
Develop the maturity of the applications and processes within the team.
Ensure team remains with SLAs for delivery, incidents and problems and that best practice is followed.
Who we're looking for
What you'll need for this role
Communication - Is able to work with people from different parts of the world to first understand their problems, keep them engagements and build good rapport.
Salesforce Tech Stack - Understand Salesforce Service Cloud and Marketing Cloud. Understand Java applications. Is able to help the team design and make decisions.
Delivery - Is able to plan large pieces of work for the team and ensure delivery is end to end.
Nice to have - Comes from a Salesforce background with certifications.
The perks
Matched giving for your fundraising activity
Flexible working hours and work-from-home opportunities
Performance-related bonuses
Insurance and medical plans
Career-focused technical and leadership trainings in-class and online, including un limited access to LinkedIn Learning platform
Contribution to gym memberships and more
A day off on your birthday
Two days volunteering leave per year
Job tags
Salary
