Accor
Location
Secunderabad | India
Job description
Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).
-Come As You Are
-Work With Purpose
-Grow, Learn & Enjoy
-Employee benefit card offering discounted rates in Accor worldwide for you and your family.
-Career development opportunities with national and international promotion opportunities
Primary Responsibilities
. Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, and guest service.
. Monitor and supervise service flow in the assigned outlet.
. Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.
Food & Beverage Planning
. Assist the Outlet Manager & Director of F&B to plan & execute the operations of the assigned outlet.
. Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.
People Management
. Ensure that the team has been trained for all safety provisions.
. Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork.
. Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
Operational Management
. Assist the Outlet Manager & Director of F&B in sales promotion by organizing events and food festivals for the assigned outlet.
. Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
. Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
. Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization's policy.
. Ensure that the team adheres to the company's uniform and hygiene standards.
. Ensure that quality is maintained in all aspects of the work and as per the standards.
. Ensure to continuously delight the customers by offering trend setting and innovative products and services.
. Handle additional responsibilities as and when delegated by Management.
Knowledge and Experience
. Secondary / High school education / Hotel Management Degree
. Additional certification(s) in Food & Beverage will be an advantage
. Good reading, writing and oral proficiency in English language
. Ability to speak other languages and basic understanding of local languages will be an advantage
. Minimum 3-4 years of relevant experience in a similar capacity
. Working knowledge of MS Excel, Word, & PowerPoint
Competencies
. Good communication and customer contact skills
. Service oriented with an eye for details
. Ability to work effectively and contribute in a team
. Self-motivated and energetic
. Must be well-presented and professionally groomed at all times
At Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.
At Accor Hotels we celebrate Heartist Days every year , these are the few links to understand the celebrations:
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