MyGate
Location
Bangalore | India
Job description
Role:
Customer Service Associate (Email/ chat Support ) Exp-0-1 year Location- Bengaluru Responsibilities: ● Respond to customer inquiries across multiple channels: Phone, email or chat. ● Gather Product knowledge: Develop product knowledge to answer inquiries confidently and guide customers effectively to solve the concerns. ● Resolve customer issues efficiently and effectively: Troubleshoot problems, find solutions, and respond to queries in a timely manner to restore customer satisfaction. ● Customer ticket handling: Handle 40 to 70 ticket per day ● Meeting the target metric consistently: Solve tickets within 24 hrs time with 90% customer satisfaction rating ● Stakeholder Management: Efficiently coordinate & collaborate with relevant stakeholders in operations and tech to solve the customer issues What will you learn in this role? ● MyGate Resident module ● Guard module ● Community Management module ● Accounting module, etc What makes you a right fit? ● You have excellent communication skills in English and Hindi. ● Expectation settings ● Conflict resolution superhero ● Deadline honoraries ● Proactive support is your mantra ● Multitasking champions with an eye for detail ● Accounting is your cup of tea ● You are an excellent problem solver Interview Process: - 3 Rounds of Interview over Video/Telephonic Calls for the Shortlisted candidatesJob tags
Salary
