Security Officer - موظف امن
Location
Jordan | India
Job description
Key Responsibilities
- Responsible for the safety and security of guests, employees and establishment needs
- Report to Manager all hotel property deficiencies and safety or security hazards
- Initiate action to improve a hazardous situation immediately
- Implement procedures for security and emergency incidents
- In the event of fire, be thoroughly familiar with and guided by the hotel's emergency plan
- Be familiar with location of fire alarms and fire fighting equipment
- Maintain the security system
- Monitor staff clocking on and off duty
- Allocate staff locker keys as necessary
- Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel's key control policy is adhered to and report on discrepancies
- Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas
- Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings
- Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty
- Ensure hotel alarm system is in good working order
- Maintain a good working knowledge of the following:
- The hotel switchboard and paying system
- The control points and the working of the hotel's gas and air conditioning system
- The hotel's fire indicator board, fire wardens telephones and public address system
- Maintain a daily log of incidents
- Conduct regular locker checks in line with Human Resources
- Check all packages and passes of employees entering and leaving the building
- Carry out monthly fire inspections
- Maintain a good knowledge of the liquor act and criminal code
- Prevent gambling on hotel premises
- Prevent Sabotage of hotel premises
- Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended
- Ensure no undesirables loiter in or around the hotel premises
- Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed
- Coordinate functions with other security staff or Police and other government Securities and promote good will with them
- Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken
- Be correct, secure and courteous in handling any disciplinary or criminal case
- Be alert for any unusual packages, guests or vehicles and advise superior of same
- Be thoroughly familiar of the property layout, design, entry and exit points
- Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares
- Ensure that the safety control office is never left unattended
- Provide escort duty for money transfers to the General Cashier's office or bank as required
Customer Service
- Demonstrate service attributes in accordance with industry expectations and company standards including:
- Being attentive to Guests
- Accurately and promptly fulfilling Guests requests
- Anticipate Guests needs
- Maintain a high level of knowledge which affects the Guest experience
- Demonstrating a 'service' attitude
- Taking appropriate action to resolve guest complaints.
- Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
Health, Safety and Security
- Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same.
- Familiarize yourself with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
General
- Comply with the Company's Corporate Code of Conduct
- Familiarize yourself with the company values and model desired behaviours.
- Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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