Associate Tech Specialist
ESSENWARE PRIVATE LIMITED
Location
Chennai | India
Job description
Job Purpose: Resource would be primarily working as a technical resource handling development and configuration in Oracle Field Service. Working experience in Oracle Sales Cloud, Oracle Service Cloud and the application flow is desirable in addition to the standard Field Service configuration. Resource should have capabilities to understand Business and System requirements and design the technical and High level design of applications/services. Principal Responsibilities: (List approx. 10 points of `what and `why tasks will be performed in this position. Duties should be presented in order of importance.)
At least 3 years of experience in implementation.
Strong Functional expertise and implementation/configuration experience in the following modules
- Core manage ii. Mobility iii. Service Collaboration iv. Routing (Routing plans, re optimization, adding custom fields/ filters for routing)
- Capacity (Capacity/ Quota Management) vi. Forecasting vii. Customer Communication viii. Multi Lingual Configurations/ Set ups ix. Analytics
Technical Expertise in following areas
- Integrations of OFSC with custom applications, mobile apps, enterprise applications like EBS, Oracle RightNow and Siebel. ii. Workflows & Business rules iii. Message base scenarios / template design iv. Advanced Routing configurations
- Multi day activity setup vi. Mobile app setup vii. Configuration (including initial setup) viii. System Administration for resource setup ix. Instance setup
- Good oral and written communication skills
- Understanding of Cloud Architecture.
- Should have knowledge on Data Migration and Data loading
- Responsible for Customer Production Support, tracking incidents, replication, troubleshooting and resolution of critical production calls.
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