Customer Connect And Conversion
Location
Coimbatore | India
Job description
Company Overview
Cotton Concepts is a leading manufacturer of home textile products, specializing in sustainable materials such as Recycle Cotton, Organic Cotton, Bamboo, Linen, and Hemp fiber. With a unique business structure that includes design curation, product development, and manufacturing, we deliver high-quality and eco-friendly home textiles to our global customers.
Job Overview We are looking for a Customer Connect And Conversion professional to join our team at Cotton Concepts (CC). As a Customer Connect And Conversion specialist, you will be responsible for connecting with potential customers and converting leads into sales. This role requires a mid-level candidate with 4 to 6 years of experience in customer handling and telemarketing. The job location is Coimbatore, Tamil Nadu, India.
Qualifications And Skills - Excellent communication skills in English, both verbal and written
- Proven track record in customer conversion and handling
- Experience in telemarketing and lead generation
- Familiarity with Management Information Systems (MIS) for tracking customer information
- Strong customer service skills and the ability to handle customer inquiries and complaints effectively
- Goal-oriented mindset with the ability to meet sales targets
- Exceptional interpersonal skills and the ability to build rapport with diverse customers
- Attention to detail and strong organizational skills
Roles And Responsibilities - Connect with potential customers through various channels, including cold calling, email campaigns, and social media outreach
- Build rapport and establish strong relationships with customers by offering exceptional customer service
- Identify customer needs and provide product recommendations based on their requirements
- Follow up with leads and convert them into sales through effective communication and negotiation
- Maintain a database of potential and existing customers, tracking their preferences and purchase history
- Collaborate with cross-functional teams, including sales, marketing, and production, to ensure customer satisfaction
- Stay updated on industry trends and competitor activities to develop strategies for customer acquisition and retention
- Prepare reports and insights on customer behavior, sales performance, and market trends
Job tags
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