Location
Navi Mumbai | India
Job description
Designation : - Senior Analyst
Experience : - 1 - 3 Years
Location : - Airoli, Mumbai
Job Description : -
The Senior Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
Main Responsibilities : -
- *Manage the callChat volume, daily attendance and program break schedules
- *Assist with creation if metrics and targets for services
- *Work closely with the operations team to analyze and help improve their delivery processes
- *Generate ideas for process and service improvement planning
- *Produce daily, biweekly and monthly internal reports
- *Assist with projects and other duties as requested or assigned.
Skills and Qualifications : -
- *Must have Microsoft Excel skills
- *Ability to create reports in Excel and forecast results
- *Attention to detail and high level of accuracy
- *Ability to multi-task, focus and complete reports for extended periods of time
- *Previous call center experience required
- *Previous Work Force Management experience required
Job tags
Salary
