Location
Noida | India
Job description
Roles & Responsibilities
- Respond to customer requests from various phone, Email, or chat channels.
- Resolving technical problems, and suggesting appropriate workarounds to supported applications.
- Resolve customer service issues and skillfully manage complex customer service problems.
- Manage customers' expectations and experience in a way that results in high customer satisfaction.
- Research, document, and escalate cases according to procedure.
- Actively participate in job-related training.
- Review support cases for technical and troubleshooting accuracy.
- Define and describe technical best practices.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
Skillset Required - Demonstrated analysis, problem-solving and skills troubleshooting expertise
- Detailed, organized and results-oriented
- Ability to effectively prioritize and escalate customer issues as required
- Excellent written and verbal communication skills
- Comfortable interacting with all levels of management
- Ability to multi-task and perform effectively under pressure
- Supporting MS Windows, Mac OS, iOS
- Supporting hardware issues for Windows and Mac Pcs/laptop
- Knowledge and experience with networking/connectivity terminologies and concepts
- Knowledge and experience with Microsoft Office suites
- Good understanding of ITIL terminology
- Microsoft Office skills (Word, PowerPoint, Excel, Project)
Education (Essential)
Technical graduate / Technical Diploma
Expereince
1 - 3 Years
Support
India, Austalia and New Zealand
Shift Timings (24*6) /Australian and New Zealand)
24*6
Language Requirements (Primary/Secondary) English, Hindi
Shift Timings (24*6) /Australian and New Zealand)
24*7
Language Requirements (Primary/Secondary) English, Hindi
Job tags
Salary
