Training and Development Manager

Location

Bangalore | India

Job description

• The Training and Development Manager will be responsible for owning and delivering the Training and Development strategy for IGs Global client servicing teams
• You will oversee our Learning Management System, and a team tasked with training new and experienced hires and supporting all client servicing teams in the servicing of IGs clients

Your role in the team

• The Training and Development Manager forms part of IGs Trading Services Leadership team, who oversee our global client servicing capability
• This role is responsible for product training, comprising responsibilities and accountabilities like leading a group of enthusiastic trainers, budgeting, monitoring, and controlling end to end process training and trainee management
• Trading Services has long been considered a talent hub for IG across various business areas and so this role brings an amazing opportunity to nurture the future of IG, through training and development

What you'll do

- Own, implement and deliver a long term training and development strategy for IGs Global client servicing teams
- Build and develop a strong team structure to efficiently deliver on our global servicing TD requirements
- Aligning the training and development strategy for all client servicing departments to IGs Service Objectives and KPIs including capability building and identifying areas for staff development
- Evaluate Client Servicing training requirements - work with Subject Matter Experts/Specialists/Senior Leadership to design solutions
- Lead strategic training initiatives as planned to develop high potential staff with Trading Services
- Plan annual training and development budgets to ensure optimum utilization of allocated budget
- Plan and lead execution of end-to-end onboarding and service training process for our global teams
- Manage internal and external stakeholders for quality and effectiveness of training
- Manage progressive training programs like Advanced Product Test (APT) and TET (Trade Execution Test) across all service departments

Who we're looking for :

• You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation.
• You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas , and lead the way in creating inspiring experiences for our clients and everyone around you.

What you'll need for the role

- Genuinely demonstrate our three core values - to champion the client, learn fast together and raise the bar
- Experience creating, communicating and implementing effective Training and Development strategies
- Leadership abilities, including experience of managing and leading training function
- Strong soft skills as a people leader including the ability to performance coach and mentor
- Strong interpersonal skills, with the ability and confidence to inform, collaborate and influence effectively across all employee levels and functions and create networks

The perks

• Matched giving for your fundraising activity

• Flexible working hours and work-from-home opportunities

• Performance-related bonuses

• Insurance and medical plans

• Career-focused technical and leadership trainings in-class and online, incl. unlimited access to LinkedIn Learning platform

• Contribution to gym memberships and more

• A day off on your birthday

• Two days volunteering leave per year

Job tags

Salary