Location
Chennai | India
Job description
What will you do
- Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers in the defined area
- Responsible for KPI delivery as per target
- Responsible for identification of improvement areas & define corrective actions
- Strength partner infra to ensure timely delivery
- Responsible for quality of installation /workmanship
- Responsible for continuous improvement in customer experience
- Responsible for process & SoP adherence
- S2S (New sales, rental upgrade, technology migration, LoB products etc) through installation teams.
- Escalation handling for internal & external customers
- Optimum use of resources with planned productivity
- Responsible for timely material consumption
- Partner Management - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
- Work closely with all stakeholders to ensure smooth operations.
- Recommend process improvement to enhance customer experience
- Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
- Improvement of Conversion, TAT, Quality of workmanship.
- Training of field resources.
- Gate meeting at defined frequency
- Visits are defined norms
Our Culture Code All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have - BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience
- In depth knowledge of broadband/FTTH
- Excellent analytical skills
- Innovative
- Collaborative Relation Skills
- Vendor Management
- Good management and leadership skills.
- Self-Motivated and positive attitude person.
- Proactive and result oriented.
- Team Player.
- Customer interfacing skills.
- Effective communication/interpersonal skills
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do
'jobs never done before' .
Job tags
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