Randstad
Location
Chennai | India
Job description
Role Overview:
As our Product Onboarding Lead, you'll not only redefine the onboarding experience but
also lead a stellar crew. Navigate the digital seas, shape excep;onal customer journeys, and
let your leadership steer our team toward success. If you have a knack for crea;ng
extraordinary onboarding experience, this opportunity is tailor-made for you!!
Time to get down to business: Here's what you'll be doing:
1. Lead the charge in gathering crucial customer details and requirements to establish
seamless accounts.
2. Collaborate seamlessly with product and tech teams, ensuring a symphony of
collabora;on for an outstanding onboarding experience.
3. Step into the role of an educator, guiding customers through demos and walkthroughs to
transform them into confident Paperflite pros.
4. Navigate the twists and turns of the onboarding rollercoaster. Keep customers informed
and ensure their journey is not just exci;ng but enjoyable.
5. Resolve customer issues and escalate technical problems to the appropriate teams for
swiJ resolu;on. Be the expert who knows when to call in reinforcements.
6. Con;nuously iden;fy and implement process improvements to enhance the customer
onboarding experience.
7. CraJ connec;ons that stand the test of ;me. Extend your role beyond onboarding to
ensure long-term success and sa;sfac;on.
8. Manage and lead the onboarding team, fostering a culture of collabora;on, excellence,
and con;nuous improvement.
9. CraJ connec;ons that stand the test of ;me. Extend your role beyond onboarding to
ensure long-term success and sa;sfac;on.EssenBal Tools for Your Arsenal: What you'll need to become part of the team:
1. 3-7 years of hands-on exper;se in crea;ng excep;onal customer experiences, with a
proven track record in managing teams.
2. Fluent in both the wri`en and spoken word, with the ability to communicate effec;vely.
3. Thrive in the fast lane, juggling tasks and secng priori;es like a seasoned professional.
4. Known for swooping in, solving customer hiccups, and calling in tech teams when needed.
5. Smoothly cruise through the digital world, mastering customer rela;onship tools without
breaking a sweat.
Job tags
Salary
