Saviynt
Location
Bangalore | India
Job description
Saviynt's Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world's largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.
Product Documentation is one of the important aspects of the organization that can benefit multiple teams by reducing burden on Customer Support, improving self-help to the customers and help scale product adoption. As a Technical Writer the primary responsibility will be to maintain product documentation by keeping it up to date, accurate and articulating it well to make it easier for the readers to consume. Responsibilities Resolve issues reported on the existing product documentation. Prepare Release Notes for all new releases. Ability to troubleshoot or perform a quick POC/validation of a feature to ensure accurate documentation. Adhere to and update in-house style guide for documentation. Work closely with subject matter experts, engineers and product team to ensure accurate product documentation. Monitor and generate reports on usage of product documentation. Active participation in responding to documentation related questions in Forums. Work closely with Infrastructure/DevOps on internal facing process related documentation Create internal and external knowledge base articles to assist customer facing teams Qualifications Bachelor's or equivalent experience in Engineering or CIS/Cyber Security/IT field 1-2 years as a technical writer Experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc. Experience with documentation of policies and procedures as well as KM discipline Ability to understand and write MySQL/SQL queries for feature validation relating to Documentation Knowledge and experience in invoking REST/SOAP webservices using tools such as Postman Experience with one of the major cloud platforms (AWS, Azure, GCP) Knowledge of Server Administration Ability to excel in a team-oriented, project-based work environment Strong critical thinking skills, and the ability to think on your feet, adapt and overcome Strong interpersonal and business communication skills Must be able to thrive in a fast-paced, high energy environment Saviynt is an amazing place to work. We are a high-growth, cloud software company with phenomenal people, that is building the most innovative identity platform in the world. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic high-growth environment you belong with us!Job tags
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