Location
Noida | India
Job description
Details:
Job Description
JOB DESCRIPTION for RPA SUPPORT DEVELOPER :- Experience :- 3 to 4 Years
Notice :- Immediate to max 15 days
Location :- Noida sector - 62
Work Mode :- Work from office (5 Days)
Responsibilities - Solving technical issues related to the RPA platform on VM environment/desktop machines.
- Troubleshooting the basic network, application and access issues on Level 1 and Level 2
- Determination of root cause of incidents (configuration vs. defect)
- Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
- Acts as a key player between UiPath Product Team and IT services. Ensures to enhance the services/process involved in RPA support for team benefits
- Supports and reviews Service Level Agreements (SLA), Key Performance Indicators (KPI) and other metrics to ascertain appropriate performance of all tickets
- Creates and maintains appropriate documentation of all tickets supported under RPA
- Support team to ensure up to date inventory and properly accounted for.
- Ensure that all RPA issues are addressed. Ensuring the uptime is consistent for all BOT
- Documenting all procedures related to RPA support. Accountable for every assigned task for fixing and delivering the right support
- Drives initiatives within the RPA Support team for better efficiency. Preparing technical tips and tricks of all important applications which help the team to troubleshoot the issue in a quicker way
- Adhere to ITIL guidelines for Incident, Problem and Change Management
Job Requirements
Details: Requirements - Bachelor's degree in Computer Science, Engineering, or a related field
- Proven work experience as an RPA Support engineer with a minimum of 2 years of hands-on experience in supporting RPA UiPath solutions
- Experience on attended, un-attended robots and Orchestrator
- Must possess intermediate UiPath skills ability to read and understand UiPath Workflows for diagnosis, troubleshooting and escalating to Development Teams
- Must possess the good understanding and working knowledge of Windows Servers, Virtual Machines, Remote Access, interpreting windows event logs, etc. (RPA Infrastructure)
- Experience with ITSM tools
- Ability to work within a multi-disciplinary team structure and also independently
- Ability to meet agreed on deadlines and demonstrate productivity with regards to the incident management
- Advanced verbal & written communication skills, and should be able to talk directly/independently with clients to handle production issues/queries
- Intermediate programming skills in languages such as C# or VB.NET, as well as experience with web technologies (HTML, CSS, JavaScript) to understand the code
- RPA certifications (e.g., UiPath RPA Developer, UiPath Advanced Developer) are a plus
Job tags
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