Deputy Manager - Sales & Service

Location

Howrah (district) | India

Job description

Sales Service is responsible for supporting Normet customers in a defined territory by actively promoting and selling entire range of service products, with a view to expand sales in as many service businesses opportunities as possible while ensuring customer satisfaction PAN India.

Responsibilities:

The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management.

• Monitors sales performance on monthly and year to date basis.
• Identifies problems and solve them effectively.
• Develops good customer relations and maintains a high level of service to the customer.
• Addresses customer sales/service questions quickly.
• Supervises and coaches teammates.
• Monitors and recognizes both good and unacceptable performance of employees.
• Ensures proper processes and procedures are utilized to minimize inventory shrinkage.
• Assures that merchandise is received in a timely, accurate manner and that it is put away in the stockroom in an appropriate manner.
• Creates a safe work environment
• Understands, interprets, and complies with Company policies.
• Works closely with the team to maintain procurement card controls.
• Builds relationships, and negotiates, with vendors on pricing, inventory and service.

Experience, Education, and Abilities:

• Diploma/BE with 10-15 years experience
• Requires demonstrated leadership in the after-market service industry, preferably an Refractory , Rock Breakers, Booms, Construction Equipment/automotive parts department, dealership, jobber or retail establishment.
• Have a working knowledge of the product
• Possess high character and always deals fairly with both employees and customers.
• Provide strong leadership to the operation to create a high performance team via customer focus, open communication, a willingness to coach and provide feedback.
• Possess personal drive, self-motivation and initiative to accomplish company goals.
• Enjoy working with people in a fast-paced setting; be competitive yet has the ability to work calmly under pressure.
• Possess a willingness and ability to learn.
• Possess analytical problem solving skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress

Personal/Behavioral characteristics

• High level of initiative, drive and determination to achieve goals and targets set.

• Influencer/persuasive ability.

• Excellent organizing skills

• Problem solver with sound decision-making capabilities.

• Excellent written and verbal communication skills.

• Excellent listening skills.
• Business Growth mind setup

Job tags

Salary