Location
Chennai | India
Job description
Management Level
H
Business Division: IT Business Function / Department: Development Job Title: IT Service Desk Analyst Reporting to (Job Title): Manager - Global Service Desk Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.
Capitalising on India's strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary Global IT Operations offers support services for the core IT infrastructure, Data Centres, Networks and Compute by ensuring all three areas are aligned to provide a stable, resilient, scalable, repeatable, automated infrastructure where Equiniti hosts its applications and services. This team provides connectivity to all our offices in the UK, US, India, Europe and SA and also establishes and ensures secure communications with our 3rd party providers and clients. By running a private cloud across two datacentres which have synchronous replication enables high availability of services to the business. Global IT support is extended by highly competent and technically skilled team of expertise operating out of all the regions where Equiniti has its presence.
Core Duties/Responsibilities - Should act as a single point of contact for all the users
- Responsible for Log tickets, Track the progress, update and close the tickets as per the status
- Handle voice calls and email requests from users.
- Contact users when needed to progress or close tickets.
- Perform first level of support including basic troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, etc
- Should have good years of experience in handing Technical Help Desk function.
- Good knowledge of Microsoft Operating systems – Windows XP, Vista, Windows 7 and Windows 8
- Exposure to Microsoft Active Director tasks like User Creation, Modification, Group creation, etc.
- Good knowledge of Print Services, TCP/IP and Network connectivity.
- Exposure to Linux environments and Ticketing tools.
- Certification in ITIL v3is desirable
Skills, Capabilities And Attributes The successful candidate will demonstrate the following experience, skills and behaviours:
Key Responsibilities: - Should posses a minimum 3+yrs of experience
- Excellent verbal and written communication skills in English.
- Should be highly process oriented
- Desire to learn and ability to implement them swiftly.
- Should posses great troubleshooting skills
- Should be a good team player, highly motivated and ambitious
- Willingness to work extended hours or away from home base when required
Qualification/skills required: - Should posses a minimum 3+yrs of experience
- Excellent verbal and written communication skills in English.
Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
- 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
- Business related certification expense reimbursement
- Comprehensive Medical Assurance coverage for dependents & Parents
- Cab transport for staff working in UK & US shift
- Accidental & Life cover 3 times of concerned CTC
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
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