Heidelberg India ,
Location
Mumbai | India
Job description
1. BE/B. Tech/ Diploma in Printing technology is preferred with 8 years of experience in Electrical Engineering
2. Interest to pursue a career in Printing Technology/Graphic Art Industry especially in servicing of Printing equipment
3. Understanding of offset/sheetfed/large format printing machineries would be added advantage
4. Excellent business communication in English is preferred
5. Willing to work from home and job role requires to travel extensively.
6. Demonstrate team-spirit and willing to learn from fellow colleagues on all deliverables to optimize the results.
7. Candidate must be based out of Ahmedabad and should have experience in Graphic Art Industry.
Key Responsibilities:
1. Ability to understand requirements, advise plan and technical solutions as per compliance and guidelines.
2. Understand customers job requirements and analyze the nature of service assignment and close the call with minimum possible time.
3. Organizing and proper usage of tools & gauges
4. Support all scheduling of regular PPM activities
5. Learn and deliver as per analysing the nature of service assignment.
6. Right recommendation for spare parts
7. Preparation of service report
8. Learn to recommended testing procedures
9. Be prepared to get trained to deliver high level of technical service to support both internal and external customers in installations and servicing of equipment
10. Collaborate to support sales operation with respect to technical issues, customer complaints and sales opportunities.
11. Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall customer satisfaction.
12. Timely escalation of service issues regular follow-up with all concerned and strive to bring the issues to their logical conclusion
13. Promotion of service contracts. Monitoring of machines under warranty and ongoing AMC s and take proactive steps to offer renewal of AMC s.
14. Learn the concepts of Cost control within the scope of activities & ownership for the company assets at his disposal
15. Gathering of market information
Job tags
Salary
