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Back Office Executive

Scientific Mes Technik Private Limited

Location

Indore | India

Job description

Position :Back Office Executive

Required Education Qualifications: B.E./B.Tech (EC/EE/EnTc)

Work Experience: 0-2 years

Job Location : Pologround ,Indore

Required Skills:
  • Candidate should have excellent communication skills and presentation skills.
  • Excellent problem solving and analytical skills.
  • Strong proficiency in MS office tools.
  • Excellent email writing Skills.
Key Responsibilities :
  • Manage Incoming mails and outbound calls to resolve queries to perfection.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Build sustainable relationships and trust with customer through open and interactive communication.
  • Keep records of customer interactions, process customer and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Assist and coordinate with sales and marketing teams.
  • Conduct marketing research, document and report to the marketing department.
  • Support sales staff in handling and documenting customer accounts.
  • Perform competitor product analysis and prepare reports.
  • Understanding the products and services provided by the company.
  • Negotiating the terms and conditions with the customer.
  • Providing the new employees with training sessions for enhancing their skills.

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