Location
Pune | India
Job description
Hello eager tech expert!
To create a better future, you need to think outside the box. That's why we at Siemens need innovators who aren't afraid to push boundaries to join our diverse team of tech gurus. Got what it takes Then help us create lasting, positive impact!
Looking for new opportunities in Digital Industries of Siemens We have got you covered. We are looking for IT professionals like you, who will administrate our systems and as an Infrastructure solution expert you will develop, support, and provide technical expertise. We conceptualize, build, and manage Information Technology for Digital Industries and deliver competitive advantage to our business.
You'll break new ground by:
- Manage IT Services end-to-end throughout the entire lifecycle ensuring that the IT Service is fit for purpose, delivered at its best and retains customer satisfaction. End-to-end management of the lifecycle of an IT Service.
- Design the IT service and define technical IT service requirements.
- Hold full technical and commercial responsibility (incl. planning) for his service.
- Defining and managing service level agreements with customers.
- Managing external service providers.
- Incident Management, problem Management, Continuous improvement etc.
- Following ITIL principles in the service.
- Maintaining and Reviewing metrics for the service.
- Maintaining service and its application data in relevant tools.
- Monitor progress of IT Service design and overall status of IT Service.
- Ensure that IT Service is delivering the agreed capacity and performance targets in a cost effective and timely manner.
- Ensure that IT Service meets the current and future availability needs of the business in a cost-effective and timely manner.
- Support projects impacting his Service and ensure service operation after project handover.
- Align service roadmap with IT Strategy.
- Create insights using service data to pursue improvement and innovation.
- Drive customer and user satisfaction (CSAT/USAT).
- Regularly report on service quality and satisfaction.
- Create an inspiring team environment with an open communication culture.
- Set clear team goals.
- Discover training needs and provide coaching.
- Actively checking free and utilized capacity of resources.
- Manage day-to-day operations & its challenges.
- Regular alignments with all relevant stakeholders.
- Ensure peak delivery (performance KPIs, continuous quality improvement, stakeholders' relationship).
- Contributing towards planning and execution of various organizational tasks & initiatives.
You're excited to build on your existing expertise, including :
- BE/BTech/Equivalent degree.
- Independent service delivery experience of at least 5 years.
- Certifications like ITIL.
- Contributed in making and implementing service strategies & governance model.
- Business & other stakeholder relationship management in IT area.
- Good verbal and written English.
Create a better #TomorrowWithUs!
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.
This role is based in Pune. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with international team and working on global topics.
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