Location
Secunderabad | India
Job description
Job Purpose
- Execute all aspects related to branch operations in a timely and effective manner
- Ensure effective customer service
- Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
Key Accountabilities - Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
- Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
- Support the branch operations officer in book-keeping and maintenance of documents
Job Duties & Responsibilities - Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
- Process cash transactions, transfer transactions and clearing of instruments
- Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
- Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
- Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
- Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Required Experience: 2-4 years Banking Experience
Education / Preferred Qualifications :Graduate preferably Banking/Commerce
Core Competencies - Excellent interpersonal and communication skills
- Ability to build strong relationships with clients
- Responsible
- Ability to meet deadlines
- Knowledge about internal/external regulations
Technical Competencies : Good Computer Knowledge
Work Relationship - Team player
- Self-motivated and takes initiative
DBS India - Culture & Behaviors DBS Is Committed To Building a Culture Where All Employees Are Valued, Respected And Their Opinions Count. We Take Pride In Providing a Workplace That Fosters Continuous Professional Development, Flexible Working, And Opportunities To Grow Within An Inclusive And Diverse Environment. Expected Value Driven Behaviors Are
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity
Primary Location India-Telangana-Alwal
Job Operations
Schedule Regular
Job Type Full-time
Job Posting Mar 7, 2024, 5:54:27 PM
Job tags
Salary
