Rackspace Technology
Location
Work from home | India
Job description
Job Profile Summary Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture. Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary . Requires specialized depth and/or breadth of expertise in own job discipline or field. . Leads others to solve complex problems. . Works independently, with guidance in only the most complex situations. . May provide functional leadership to teams or projects. Critical Competencies . Encourages others to listen attentively and engage with the speaker by asking appropriate openended questions reflects on and reiterates key points and clarifies messages to help others reach agreement. . Monitors non-verbal reactions of others to identify and respond to areas of interest or concern. . Ensures all viewpoints have been heard and discussed before reaching conclusions, offering guidance or asserting own views. . Influences and coaches others across the business unit/function to work independently and identify areas for improvement in work processes. . Encourages and motivates people to achieve high standards of excellence by consistently raising the bar and coaching others to achieve results. . Sets challenging and realistic goals for others proactively considers the business unit/function's goals to prevent conflicts of interests and communicates goals to teams. . Provides guidance and expertise to analyze data and patterns and assess the root cause of complex, non-routine problems. . Collaborates with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems. . Guides the execution of solutions for complex, non-routine issues redirects solution implementation if desired results were not originally met. . Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data). . Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey technical concepts in a user-friendly way. . Challenges others to bring fresh and creative perspective to differentiating technical communications and ensuring comprehension and ease-of-use for various audiences. . Exceeds customers' expectations by listening for unexpressed needs connects customer needs to relevant service offerings and new technology. . Leads others in resolving technical issues in a timely manner follows up with customers to ensure satisfaction. . Partners with the business to integrate new technologies into business solutions creates and communicates a vision of the technology requirements for the future state of the business. . Prioritizes workload and ensures that deadlines are successfully met delegates or seeks additional staff when necessary. . Identifies short- and long-term barriers to completing project plans and takes corrective action to meet deliverable objectives. . Manages multifaceted projects or assignments, such as projects that have several separate components, with minimal error and without missing important deliverables. Key Responsibilities . Other Incidental tasks related to the job, as necessary. . Create well-designed, documented, and tested software features that meet customer requirements. . Identify and address product bugs, deficiencies, and performance bottlenecks. . Working with customers engineering teams on a wide variety of projects . Writing infrastructure as code (CloudFormation, Terraform) . Implement automation/DevOps best practices for CI/CD, IaC, Containerization, etc . Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python) . Collaborate with fellow Rackers and customer key stakeholders to deliver projects, such as implementing Cloud-based technical architectures, executing migrations, and optimizing applications that enable business objectives. . Serve as a technical advisor and perform troubleshooting to resolve technical challenges for customers. Knowledge . Extensive knowledge of cloud services, methodologies, best practices, and tools . Solid understanding of Cloud infrastructure . Knowledge about common security frameworks and standards (NIST, HIPAA, PCI, etc) Skills . Generic DevOps Skill Baseline Coding . Scripting/ Programing language/ Configuration Management/ Container (1 or more at 100 level) . Continuous Integration / Continuous Deployment . VCS (Git Based VSC) . family with commit, branch, merge, review process . understand pre/post hook . design/implement branching strategy (e.g., git flow, GitHub flow) . design/implement group development collaboration process (access control, code review/approval, integration with other CI tools) . Artifact Repository . familiar with one of the popular antifactory management tools . CI/CD tools . implement CI services (VCS, antifactory repo, build, release) . Design/implement CI/CD pipeline . Operating System familiar with Linux or Windows OS . Cloud Skill Baseline . Automation . IaC . use cloud IaC language to implement cloud resources or operation process . use orchestration tools to organize IaC code and inject configurations . CI/CD . Implement CI services (VSC, Artifacts repo, build service pipeline service) . implement CI/CD pipeline to build/deploy infrastructure or application . design/implement best practice CI/CD . Landing Zone (Multi Account Framework) . Identity Access Management (IAM) . Security . Networking . Compute (VM, Container platform, Function) . Virtual Machine workload . Implement serverless solution for operational purpose . Data storage, Database . configuration management . Secret Management . Monitoring and Logging . Message Queues Education . Bachelor's Degree in field related to role required. . At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement if substitution allowed, regional equivalent to High School Diploma is required. Certifications . Preferred: . AWS Certifications . GCP Certifications . Azure Certifications . CNCF Certifications Experience . 8 - 11 years of experience in the field of role required.
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