Senior Executive - Operations

Location

Ahmedabad | India

Job description

External Interface

• Brands management and operational teams
• External vendors
• Statutory and regulatory authorities
• Customers

Minimum Experience

4-5 years of experience in retail industry and experience of retail operations is essential

Special Skills/Attributes

• Sound knowledge of retail operations
• Sound understanding of branding promotions
• Knowledge of financial management and understanding of tax structure

Overall Purpose/Objective o f the job

Responsible for managing the mall operations in terms of building and maintaining retailer/ customer relationships, resolving retailer/ customer complaints, day-to-day mall operations, MIS and other reporting etc in order to provide the highest quality of services to the customers and increase footfalls and consumption at the mall.

Key Responsibilities

• Develop and maintain good working relationships with all retailers in the allocated zone/ area by interacting with them on a regular basis
• Monitor the completion of the leasing administration process by the retailer, and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams
• Provide security policy to every retailer and monitor adherence to the same
• Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers
• Interact with retailers on a regular basis to understand their issues and communicate with the relevant team (parking, house-keeping, floor managers, concierge, network providers, Wi-Fi, horticulture, pest control and fa ade cleaning Engineering, Security, Finance, Leasing etc) for swift resolution of issues
• Support the Finance Accounts team in the collection of correct sales data from all retailers on a regular basis
• Manage / observe the opening and closing time of the mall for the customers
• Events Execution - Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality
• Cost Control - More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets
• Provide inputs for the design/ modification of the process for recording and resolution of issues of Helpdesk Operations (Smile Centre)
• Monitor the development of a comprehensive schedule for horticulture to ensure that the maximum garden area is maintained well
• Monitor the deployment plan of Housekeeping staff across the centre, and the housekeeping activity schedule
• Ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
• Supervise the activities of horticulture, pest control and fa ade cleaning agencies and ensure adherence to schedules
• Design reward and recognition schemes for engaging / motivating internal and outsourced staff within Housekeeping, Parking, Security and Engineering (such as best agency of the quarter, employee of the month etc

Minimum Qualification

Graduate/BHM

Job tags

Salary