Zellis
Location
Kochi | India
Job description
About the role:
Reporting to the Training Lead for the Managed Services business, this role will involve the delivery of operational training across the business to ensure that colleagues operating in the Service Delivery teams are able to deliver compliant and accurate services to our customers. This role includes the delivery of new entrant training, facilitating refresher training and delivering interventions that support colleagues on their career pathway. An ideal candidate for this role will be someone with a strong operational payroll background, previous experience of delivering training and a passion for learning. This role will work closely with the operations team and HRBP for learning coverage & compliance. Responsibilities · Delivery of training via various methods including classroom based, virtual or on a one-to-one basis, covering process, procedures, systems, HMRC, legislation and customer service training from novice to advanced levels. · Delivery of payroll technical tool training from novice to advanced levels, encompassing all service modules in payroll and HR administration. · Delivery of additional learning activity to support Career Pathways and certifications. · Support payroll software upgrades and legislation changes. · Work with the global L&D team to support the production of training content materials to be delivered locally. · Undertake all administration relating to learning activity such as joining instructions and pre-work. · Maintain accurate training records. · Update learning calendar. · Stay up to date with payroll legislation, system and process updates ensuring all training is delivered in line with Zellis documented work instructions. · Undertake learning effectiveness analysis and learning gap analysis to plan and execute refreshers · Produce weekly updates on learning plan · Ability to share feedback and coach the teams across the business. Essential Skills · Excellent stakeholder management and teamwork skills. · Strong presentation skills; engaging and confident presenting using PowerPoint and a whiteboard. · Good facilitation skills. · Ability to work collaboratively with key teams. · High level of attention to detail. · Self-motivated, proactive. · Ability to keep up to date with and understanding of evolving technologies. · Excellent communication skills. · A growth mind-set and able to think creatively and innovatively. Essential Functional / Technical Skills · Graduate in any discipline · A minimum work experience of 5 years, within which at least 2 years as a payroll trainer. Extensive UK payroll knowledge Experience in Payroll software and operational experience in UK payroll Any payroll certifications or accreditations will be an added advantage. About Zellis: Zellis is the leading provider of payroll and HR solutions for the UK and Ireland. Together with Benefex and Moorepay, we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to make people feel appreciated for the work they do – through precision, choice, and magic. Our history We have over 50 years of heritage and industry experience – and we’ve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then – not least our name. We were acquired by Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company. After acquiring Benefex, we’re now even better equipped to serve the complex needs of our customers. Our vision Our vision is to be the clear leader in pay, reward, analytics, and people experiences. There’s nothing more important to us than building trusting and beneficial relationships with our customers, using our size, scale, and breadth of experience to offer tailored solutions that precisely meet their business needs. We design solutions that keep our customers ahead of change as they navigate the regulatory complexity and workforce uncertainty which exists in today’s business landscape. At the heart of everything we do are our highly qualified payroll and HR experts, who are committed to delivering first-class customer service at all times. We’re proud of our culture At Zellis we work hard to create a culture where people want to join, belong to, and be part of a progressive organisation. We’re committed to recruiting and retaining a diverse and inclusive workforce that is representative of the customers we serve and the communities we operate in. Our values, which were defined with input from all of our 2,000 colleagues, are not empty words on a poster. They reflect who we are, and how we operate as a business:Job tags
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