Genpact
Location
Noida | India
Job description
Process Associate - Banking Core Operations - BFS033829
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.Inviting applications for the role of Process associate, Banking & Lending Services
Responsibilities
• Effectively analyze and comprehend the remediation need in Customer financial history by using various applications.
• Ability to work and operate in a high volume and tight timeline environment to meet Service Level Agreements.
• Taking care of Client Workflows effectively
• Escalation management operations for better client relationship & experience
• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Qualifications we seek in you!
Minimum Qualifications / Skills
• BCOM
• BBA
• MBA - Finance
Preferred Qualifications/ Skills
• Preferred experience with basic banking knowledge and MS Office Knowledge
• Voice Level: 4A level
• Should be willing to work overtime and work on weekends.
• Good analytical skills and strong customer focus.
• Good interpersonal skills and ability to work independently.
• Demonstrated ability to work with limited supervision.
• Candidates should be open to working on weekends.
• Candidate should be ready to stretch beyond shift hours to complete the volumes (Same day TAT driven process)
• Candidate should not have any long leave planned for entire project duration / first 6 months.
• Basic Communication skills (Writing Emails)
Job tags
Salary
