Location
Noida | India
Job description
Job Description (Posting).
Job Description: The SharePoint Administrator is responsible for the installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational objectives and client requirements. Troubleshoot issues related with SharePoint Server, SharePoint clients, SharePoint Search, and InfoPath. Deliver technical support for MS Share point Server and related technologies. Troubleshooting issues with integrated technologies like WSS, Active Directory, SQL, IIS. Knowledge on Migration tools like Docave, Sharegate, Metalogic. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. Verify all backups are completed in accordance with the Hosting provider s backup schedule. Create, change, and delete user accounts per request. Provide Tier 2 support per request from clients. Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software that supports infrastructure applications. Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Effective communication to manage customers expectations. Participating in case and technical Triages. High customer satisfaction through timely and accurate solution for customer s issue. Meet customer and individual commitments. Ability to work through ambiguity and independently when other resources are not available. Strong Trouble Shooting and problem solving skills. Excellent customer Service skills and effective learning skills. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
BBA, BE/Btech/Beng(Hons), B-Tech
Skill (Primary)
DWP-UMC-SharePoint Tools
Job tags
Salary
