Randstad
Location
Bangalore | India
Job description
CRM-Manager As a Manager - CRM, you will be responsible for developing and implementing effective strategies
to build and maintain strong relationships with customers. The role requires a strong
understanding of the real estate industry and exceptional interpersonal skills.
Responsibilities:
Develop and implement a comprehensive CRM strategy aligned with the organization's
goals and objectives to enhance customer satisfaction and loyalty.
Managing all Projects Documentations, Collections, Registrations
Oversee the collection, organization, and analysis of customer data to ensure accurate and
up-to-date information is maintained in the CRM system.
Collaborate with the customer service team to ensure prompt and effective resolution of
customer queries and complaints, aiming to exceed customer expectations.
Driving collection targets month on month Monitor key CRM metrics, analyse data, and generate reports to evaluate the effectiveness
of CRM initiatives, identify trends, and provide actionable insights.
Collaborate with internal stakeholders, such as sales, marketing, and operations, to align
CRM strategies and initiatives with overall business objectives.
Ability to work in a fast-paced environment, adapt to changing priorities, and handle
multiple projects simultaneously.
Oversee the CRM system, ensuring data integrity, accuracy, and completeness. Monitor
and analyze data to identify trends and opportunities for improvement. Continuously
optimize the CRM system to enhance functionality and user experience.
Utilize customer data to segment and target specific customer groups for personalized
marketing campaigns and communication. Develop and implement customer
segmentation strategies based on demographics, behaviors, and preferences.
Analyze the customer journey to identify touch points and opportunities for enhancing
customer experience. Develop and implement customer journey mapping initiatives to
improve customer satisfaction and loyalty
Qualifications:
Strong understanding of CRM principles, strategies, and best practices. Familiarity with
CRM software and tools is required.
Excellent verbal and written communication skills to effectively interact with customers
and internal stakeholders.
Proficient in analysing CRM data, generating reports, and deriving meaningful insights to
drive decision-making and improve customer experiences.
Passion for delivering exceptional customer experiences, with a keen ability to understand
customer needs and expectations.
Familiarity with the real estate industry, including market dynamics, customer trends, and
regulatory requirements.
Strong problem-solving and decision-making skills to address customer issues and resolve
conflicts effectively.Requirements:
Experience of minimum 3 yrs in Real estate CRM space
Experience in reputed developers preferable
Flawless communication
Job tags
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