Servion Global Solutions
Location
Mumbai | India
Job description
We do have an open opportunity for UCCE L2 Support for Mumbai location. Please share your updated profile to [email protected]
UCCE L2 Support: Exp level- 4- 10 Years Work Location: Mumbai Working from Office 24/7 Rotational shifts Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. • Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. • MACD creation knowledge in Cisco UCCE & IPT platforms. • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. • Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. • Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools • Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. • Should be ready to work in 24/7 business support environment • Should be having 4-7 years of experience on Cisco Voice platform. • Should be having work experience on CUCM/UCCE/UCCH/CVP platforms • Should have strong verbal & written communication skills • Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution. • Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination. • Act as a point of contact for all service delivery issues/ pending work/ escalations • Provide team support and process improvements through individual contributions • Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements. • Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.Job tags
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