Genpact
Location
Noida | India
Job description
SM-OTC - LIF015562
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Senior Manager, Collections
We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on strict deadlines, in a fast paced business environment while being a good great teammate and should have led a team.
Responsibilities
• Team leading experience of medium size team
• Collaborating working with cross functional teams
• Responsible for Driving SLAs and KRAs
• Should be able to understand the issues raised by the team
• Responsible for overall process hygiene
• Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Escalates accounts as necessary.
• Works closely with Contracts, Credit, Billing, RECON, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment.
• Other key job functions to include the following: maintain our Culture with a positive team environment. Assist peers as necessary or as directed by Manager or Director.
• Collect customer payments in accordance with payment due dates. Communicate with customers in a positive and friendly manner.
• Identify issues attributing to account delinquency. Work closely with FIT Analyst as needed per project. Maintain appropriate documentation of issues in the SharePoint/FCC notes system.
• Perform reconciliations as necessary to resolve issues affecting timely payment. Negotiate payment plans on delinquent accounts. Review and monitor assigned accounts and all applicable collections reports.
• Provide timely follow up on payment arrangements. Maintain required level of documentation on collection efforts. Escalate delinquent accounts as per the Escalation Protocol.
• Complete all reports on delinquent accounts by the established deadlines
• Monitor and follow up on the status of TBDA’s/RMA’s/CSO’s/Reverse BNL’s
• Create and send manual invoice(s) electronically or overnight mail following our SOX protocol
• Research Operational issues with field personnel
• Monitor accounts in the Escalation Protocol for payment or credit risk
• Work with Database/FIT to correct entry errors and correct invoice(s) accordingly
• Work with Senior and other members of the department to insure process and policy consistency and effectiveness among areas. Proactively seek ways to improve the accuracy and efficiency of Pyxis processes, Maintain a general knowledge of all Pyxis products.
Qualifications
Minimum qualifications
• B.Com graduation
• Meaningful work experience in Collections
Preferred qualifications
• Excellent Interpersonal Skills
• Proficient in MS Office applications, especially in MS excel
• SAP knowledge and experience in generating reports from SAP would be an added advantage
Job tags
Salary
