Manager, Salesforce Community Admin
Location
Delhi | India
Job description
About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description The
Manager, Salesforce Community Admin will work closely with the Community Manager and Knowledge Manager to help drive the community strategy. In this role, you will be responsible for assisting with day to day administration of the Salesforce customer community, as well as moderating and responding to member generated content promptly. This role sits within the Marketing organization and will need a lot of cross functional collaboration with IT and product stakeholders.
Responsibilities - Assist with maintenance and optimization of our Salesforce Customer Community platform
- Liaise with IT and the internal Salesforce teams to ensure the efficient operation of the platform. Collaborate with IT team to define the functional requirements necessary to implement the changes and new integrations and drive UAT activities for the projects
- Manage users of the community and ensure seamless access for all community members on the platform
- Review all current and future member generated content, and verify that all content adheres to the moderation guidelines.
- Read, respond to, and engage with members of the community
- Report on user activity and engagement, including an analysis and report on the overall health of the community.
- Collaborate cross functionally with product stakeholders internally to ensure that questions are answered promptly
- Identify content gaps and fill them
- Familiarize and remain knowledgeable about Zscalers products and solutions
Qualifications - 3 + years exp as Salesforce Customer Community Platform Admin
- Previous experience as a technical support engineer in cyber security is a must
- Previous experience in a high tech industry is a must .
- Experience as a Business Systems Analyst in the Salesforce Communities domain is a big plus.
- Experience on Salesforce Reports & Dashboards module.
- Familiarity with Zscaler products and solutions is a plus
- Excellent communication and writing skills and the ability to manage conversations on the community impartially
- Strong at time management, planning, organizing, and prioritizing projects
- Experience building strong cross-functional relationships with product stakeholders
- Strong organizational, problem-solving, and analytical skills
- Ability to work US hours
- Excellent with tight deadlines
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here .
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Job tags
Salary
