Unit Manager Operations

Location

Noida | India

Job description

Position Summary

As part of Internal Controls Department, team member will be responsible for the below key deliverables under Finance and Internal Controls Departments:

1. Documentation of Internal Controls, Financial Process like Accounting, Finance, Actuarial and related work streams,
2. Act as a 2nd Line of Defense i.e. oversees risk/risk controls and compliance.
3. User Acceptance Testing for applications used in Finance processes, SOX Control Testing
4. Requirement elicitation from multiple stakeholders like Process owners/Business Leads, Controllers to document SOPs (Standard Operating Procedures)/ DTPs (Desktop Procedures)/ SLA/OLAs (Service Level Agreements/Operating Level Agreements) etc.
5. Consulting background with project management and stakeholder management skills

Job Responsibilities

1.Conducting or participating in information gathering via interviews, request for information templates and workshops with clients

2. Performing significant analysis to interpret data and generate business insights to provide support for the development of recommendations

3.Owns the outcome - presents findings to stakeholders

4.Exercises judgment to make decisions for less defined issues and selects methods and techniques for

obtaining solutions

5.Driving operations best practices

6.Continuously learning new methodologies and best practices

7. Document risk management processes, policies and procedure

Knowledge, Skills and Abilities

Bachelors in Commerce (B.Com.) / MBA from Tier 2 /Tier 3 colleges

6-8 years of experience in Operations consulting/Process consulting/ Six Sigma BB/Lean/BPM/Metric designing/ SOP/SLA/OLA/DTP documentation

1. 6-8 years of experience in Operations consulting/Process consulting
2. Must have worked as a second line of defense i.e. in risk management compliance and documenting processes, policies and procedures
3. Must have done 3-4 Six Sigma/Lean projects either individually or as a Project Lead.
4. Broad application of operations improvement tools and methodologies (e.g. Lean, Six Sigma, TQM or other) plus basic knowledge of the insurance and financial services fields
5. Basic data analysis and superior problem-solving skills
6. Good PC Application Skills (MS Office, including PowerPoint and Excel, Visio, Blueworks, Alteryx and Power BI)
7. Ability to manage, handle and prioritize multiple projects while strictly keeping to deadlines
8. Flexible, diligent, self-motivated, reliable and proactive
9. Good written and verbal communication skills are a pre-requisite for this role. Must be very good at documenting SOPs/DTPs/OLAs/SLAs
10. Team oriented
11. Ability to work independently, with little to no supervision
12. Used to a fast pace of working and willing to commit to long working hours to achieve project deadlines

NA

Working Relationships

• Senior Manager for the purpose of training, reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• Director for the purpose of settling issues left unresolved by the M and quarterly evaluation of performance
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions.

• MetLife clients/External Consultants/Different lines of businesses (as required) for follow-up work for closure of open items

Job tags

Salary