Administrative Services Team Manager
Boston Consulting Group (BCG)
Location
Delhi | India
Job description
What You'll Do
Under the general direction of the GS Global Administration Director, this is one of the roles responsible for ensuring the smooth day-to-day administrative support function based in New Delhi. Leading a growing team of Administrators across various work patterns you'll be ensuring the team will be consistently delivering a high level of support to stakeholders. The service will be provided locally for leaders located in New Delhi and through a remote service for leaders in other
locations/hubs.
YOU'RE GOOD AT
- Proactive – looking ahead at what needs to be done, strong service orientation and sensitivity to responding to customer needs
- Relationship oriented – proactively wanting to build relationships both within BCG and externally.
- Flexible – must be able to perform successfully in a fast-paced, constantly changing environment, able to interpret rules and guidelines with flexibly to enhance the business, in keeping with BCG's values, and culture
- Self-motivated, demonstrating good judgment and willingness to take risks - able to effectively prioritize and make decisions independently, using good judgment to identify where sign-off is needed; solution driven and willing to offer suggestions for improvement; able to work with limited direction and supervision at times.
- Able to handle difficult and confidential situations with poise, understanding and tact.
- Accuracy oriented, particularly when under pressure and with an eye for details
- Organized – working with clear systems and composure to ensure everything gets done in a timely manner.
- Innovative – thinking outside the box and always looking for new ways of working.
- Trustworthy – exercising sound judgment in managing confidential/sensitive information.
- Able to deal with ambiguity and change - experience working successfully within a complex reporting structure.
- Able to build a high performing team and develop an excellent, world class customer service culture.
You Bring (experience & Qualifications)- Bachelor's degree or equivalent work experience
- Successful supervisory experience of more than 4 years, ideally in a highly matrixed MNC environment and global business delivery mode
- Experience of managing administration/service-oriented teams
- Experienced in Performance Management, Stakeholder management and Escalation Management
- EA experience or intimate knowledge of the EA/AA role
- Impeccable English language skills both written & verbal.
- Expert level proficiency in Microsoft Office (MS PowerPoint, Word & Excel)
- Flexibility with respect to work timings to align with work hours of global stakeholders will be required.
YOU'LL WORK WITH
A global management structure as well as local managers to ensure delivery of a world class service-oriented admin support model to demanding stakeholders across the globe. Early in the evolutionary journey, you'll bring innovation, character and a can-do attitude.
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