Customer care executives ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience.
Almost every industry is in a need customer care executive to manage queries from their customers.
Job Responsibilities
A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
The only aim is to ensure customer satisfaction by fulfilling their requirements.
Should be confident in troubleshooting any such emerging queries and maintaining high standards.
Develops a strong relationship with their customers and generates trust with an open and interactive communication.
Acquire and validate information and providing it to the customers with full efficiency.
Document or maintain records of each and every interactions with the customers for future evaluation.
Setting up customer accounts and provide relevant information to them.
Follow the procedure, guidelines provided and implement it while troubleshooting queries.
