Deputy delivery hub manager
Location
Bangalore | India
Job description
The Deputy delivery hub manager is responsible for overseeing and optimizing the operations of the delivery hub. They will ensure efficient processes, problem-solving, inventory control, and accuracy, while managing a team and building strong relationships with internal and external stakeholders. 1. KEY RESPONSIBILITIES:
- Utilize process knowledge and problem-solving skills to improve overall delivery hub operations.
- Identify and address errors or issues in the receiving process, including wrong GRN identification.
- Control in-store inventory shrinkage i.e. shortage, damages, expiry to minimize losses.
- Improve the putaway efficiency and productivity with zero errors.
- Ensure inventory accuracy and implement effective inventory control measures i.e. elimination of inbound and picking errors to ensure zero physical v/s system mismatch.
- Control picking errors, such as missing items, wrong items, or damages.
- Simulate planned versus actual volumes to ensure optimum utilization of resources.
- Ensuring the availability of delivery partners based on projection numbers at the delivery hub and keeping them motivated during the operations.
Position Title Deputy-Delivery Hub Manager Department Operations
- Monitor and optimize last mile metrics, including OPH ( Order per hour ), CPO ( Cost per order ) in order to achieve the desired planned numbers.
2. SKILL SET: - Proficiency in MS Excel, G-Sheets, and WMS (Warehouse Management System).
- Ability to handle and resolve conflicts.
- Effective communication and stakeholder management skills.
- People management and leadership skills.
- High Bar of ownership & Bias for action.
3 . PEOPLE MANAGEMENT: - Demonstrate strong leadership skills in managing direct reports.
- Address salary and payout issues promptly and effectively.
- Establish and maintain a feedback mechanism to identify strengths and weaknesses.
- Make tough decisions and calls when necessary.
- Address performance issues and implement improvement plans.
4 . STAKEHOLDER MANAGEMENT: - Collaborate with cross-functional teams, including Procurement, HR, Finance, Planning, Category, Compliances, and to ensure smooth operations and compliance.
5. QUALIFICATIONS, EXPERIENCE, AND SKILLS : - Qualification: Bachelor's degree or equivalent.
- Experience: A minimum of 5+ years of experience in warehouse operations/ customer fulfillment Operations/First-mile/Last-mile/Middle-mile Operations/Manufacturing.
- Strong problem-solving and data analytical skills.
This outlines the key responsibilities, qualifications, and skills required for the delivery hub manager position. The role encompasses optimizing operations, addressing process issues, ensuring inventory control and accuracy, managing a team, and effectively collaborating with stakeholders.
Job tags
Salary
