Senior Operations Manager - KYC

Location

Bangalore | India

Job description

• The Senior Operations Manager KYC will be responsible for leading the team that is responsible for client outreach for all new entity KYC and KYC Refresh for Institutional customers

• This is a function of the Institutional KYC team that is required by regulations to ensure ongoing entity KYC activities are completed
• This role will be responsible for the team management, reporting/ tracking of progress and ensuring audit requirements are followed
• The KYC team is at the forefront of protecting ANZ and our Customers from financial crime

This role is responsible for:

• Managing the KYC entity requirements on behalf of Institutional Relationship teams and Product partners
• Ensuring and taking ownership for KYC requests (while ultimate ownership and responsibility for KYC belongs with the RM/Banker)
• Providing a customer centric approach that minimises effort and improves the client experience in the KYC process
• Ensuring KYC collect requirements are fully compliant with ANZ regulatory obligations and ANZ AML/CTF policies and procedures
• Providing guidance to the team and customer on KYC requirements in a clear, concise and customer friendly manner
• Providing subject matter expertise on KYC requirements and assist with solutions for policy exceptions
• Being the conduit between the customer and ANZ to complete Entity KYC in a streamlined, efficient manner with the customer lens overlay
• The Senior Ops Manager KYC will need to demonstrate a strong commitment to ensuring the best possible experience for both ANZ Customers and Bankers. A major part of this role is to provide input and feedback to promote ongoing improvements to policy and process in a collaborative manner, building and leveraging stakeholder relationships to help drive KYC Compliance to 100%.

What will you bring

• In depth understanding of KYC (AML/CTF legislation) and its application within the banking/financial services industry, in particular key industry challenges, trends, and regulatory issues

• Demonstrated experience in researching, interpreting, and applying legislation and regulator guidance to institutional customers and front line staff

• Experience in leading customer outreach teams in the institutional segment including extenstive dealings directly with customers (CFO, Treasurer, CSO etc) across multi geographies

• Strong relationship building and networking skills. Experience with dealing with people at all levels both internally and externally

• Expert ability to initiate, plan, execute, control and embed initiatives, including identifying, tracking, resolving and managing dependencies

• Understanding and application of the key banking systems such as SEIBEL, GOLDTIER, CACHE, ORION, MIDANZ; Strong computer literacy - experience in working with fraud and or KYC/AML/CTF technology platforms

• Proven operational risk management experience gained from working within a operational risk/audit or line management position responsible for service and quality control

• Excellent communication skills with the ability to persuade, influence and build rapport with others and to effectively impart specialist knowledge and build capability in others

• Demonstrated ability to lead and inspire others through effective leadership practices and behaviours

• Highly developed analytical and problem-solving skills to enable identification of multiple issues involved with complex business issues and to develop acceptable solutions for customers and the business

• Sound business judgment and acumen; High level of attention to detail.

• Demonstrated customer centricity including the ability to deliver results both individually, through others and in collaboration with others

Job tags

Salary