Process Executive - Voice
Location
Secunderabad | India
Job description
Job Description
Sr. Analyst - Prod Ops
Qualification :
Graduate (exclusion :
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility :
Stakeholder/Business Management :
- u2022 Update required applications & tools and keep SME and TL informed of new issues.
- u2022 Respond through email and chat.
- u2022 Meet/Exceed targets set within the key research activities(Talent Research & Data Management).
- u2022 Ensure exceptional viability / accexptance rate.
Process Improvements and Adherence :
- u2022 Meet process SLAs / metrics u2013 productivity and quality targets within the established timelines.
- u2022 Ensure process guidelines are followed and met as documented.
- u2022 Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- u2022 Adhere to security practices set by organization.
Project Control, Management and Review / Program delivery :
- u2022 Receive tickets/work on issues related to respective process.
- u2022 Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.
Customer Relationship Management :
- u2022 Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
People/Team :
- u2022 Contribute to and participate proactively in knowledge sharing sessions.
- u2022 Participate and contribute to organizational activities.
Personal Excellence :
- u2022 Record own attendance and time sheet related data.
- u2022 Complete mandatory training for self as identified.
- u2022 Align individual goals with team objectives (work cohesively with the team).
Must Have Skills
Good To Have Skills
- Issuer & Issuer Processor
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 06 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us
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