Analyst IT service management
Location
Pune | India
Job description
The change manager responsibilities include, but are not limited to the following:
Apply a structured methodology and lead change management activities: Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Provide expertise in the design, maintenance, and delivery of training for change and release management, including a strong focus on processes for maintaining communication with other groups.
Support communication efforts :Support the design, development, delivery, and management of communications.
Assess the change impact:Conduct impact analyses, assess change readiness, and identify key stakeholders.
Support training efforts: Provide input, document requirements, and support the design and delivery of training programs.
Initiating process improvements: Running continuous improvement plans to meet the changing business & technology needs.
Quality & Compliance:Make sure the quality and compliance meet the best industry standards considering audit requirements.
Support & track Release Management activities: Oversee release changes into production, through controlled promotion processes or documented support procedures.
Continual Service Improvements :Optimize effectiveness, efficiency, cost, and quality throughout the Service Lifecycle. Own Continuous Service Improvement activities, by defining, measuring & improving the Global processes by preparing reports/operational reviews to control measurements (KPIs) in close partnership with Technology & Security Leadership.
Key responsibilities : - Oversee the day-to-day execution of the O&T change management processes and policies.
- Define and measure success metrics and monitor Change and Release progresses
- Complete change & release management assessments
- Chairing the CAB meetings.
- Identify, analyze, and prepare risk mitigation tactics
- Consult and coach project teams.
- Support and engage senior leaders
- Coach managers and supervisors
- Coordinate efforts with other specialists
- Integrate change management activities into project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
- Manage the change portfolio
- Vendors change management.
- Act as a focal point for all escalation and communication activities related to users and IT teams to ensure effective and efficient execution of change activities. Highlight and escalate risk & issues to management
- Maintain the IT Change Calendar that comprises of forward schedule of all changes
- Defining and capturing KPIs for Change & release process.
- Post implementation review meetings.
- Identifying & Driving CSI for the said process to reduce the cost of poor quality and improve the cost of quality
Key Competencies and Skills - A compact understanding of how people go through a change and the change process
- Experience with and knowledge of change management principles, methodologies and tools
- Exceptional communication skills, both written and verbal
- Excellent active listening skills
- Ability to clearly articulate
messages to a variety of audiences
Whats in it for you
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- You ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you ll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
Other Benefits
- Marriage Gift policy
- Paternity & Adoption leaves
- Interest free loan policy
- Salary advance policy
- Covid support taskforce
- Well being initiatives
Job tags
Salary
