Location
Pune | India
Job description
Whizz HR is on a look for an Application Support Specialist to work with a leading brand
- Provide application support to strategic Spotnana customers and partners, both electronically and via telephone for technical platform issues, who range from experienced developers to non-technical executives
- Triage, log, and monitor all problems including those assigned to other teams when they require a different level of technical aptitude
- Become a trusted advisor to select customers, embedded as part of the implementation team providing solutions, work-arounds, best practices and helping remove blockers to usage and adoption among the customers end-users
- Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary
- Work side-by-side with Customer Success Managers and Travel Operations to ensure a high-level of customer satisfaction
Experience to bring with you
- experience as a support engineer or Software Engineer
- Excellent communication skills
- Experienced in at least one programming language, preferably have solid knowledge about web technologies like HTML/CSS
- Experience with corporate travel management solutions and/or related back-end systems, like Sabre, is must
- Experience troubleshooting issues related to, for example, SSO, user provisioning via SFTP and API, and systems integration
- Ideally have already gained experience with database systems or SQL
- Experience using Kibana or similar to interpret real-time application monitoring and alerting based on various metrics and logs, including using log data to troubleshoot issues
- Experience with major Cloud Platforms, such as AWS
- Goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments
- Must be customer service oriented empathetic, responsive, patient, and conscientious
- Excellent interpersonal skills and the ability to build relationships with the team and with customers
Write to us with your resume at [HIDDEN TEXT]
Warm regards,
Whizz HR
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