Location
Rajkot | India
Job description
Qualification Requirements- Graduation in Science/paramedical background preferred – Nursing, MSW, nutritionist, BPTh, BOTh, Counsellor.
For candidates from non-Science background past experience/ special educational qualification in counselling is mandatory
Past Experience In Counselling Preferred Should be fluent in English ,Hindi and regional languages Brief Profile PSP Counsellor (ALP) 1. Role of a counsellor involves meeting patients
Meeting patient within 24 hours of receiving request to contact
Sharing the essence of the Patient Support Program
Sharing essential information about the disease, broad treatment guidelines and lifestyle modifications
Carefully listening to the concerns and difficulties faced by the patient
Emphasizing the importance of compliance to therapy suggested by the treating physician
Timely follow-up with patients to assess patient progress towards therapeutic outcomes and also to ensure that the rapport and timely communication to the respective doctor.
Analysis and documenting of reasons for drop-out.
Taking doctor and patient consent, and proper maintenance of consent forms.
Supporting queries from patients not enrolled on Saath 7, only if query is related to use of device
- Value Addition to Doctors
Customizing the patient compliance program to the needs of individual doctors and ensuring timely and high-quality patient servicing, care and counseling.
Sharing patient progress with doctors.
- Reporting Ensure collection of complete and reliable data
Ensure 100% updation of database of all new and old patients
Timely reporting of data
Maintaining complete data confidentiality
- Pharmacovigilance and PTC:
Report all Adverse Events [HIDDEN TEXT] within 1 working day.
Report all PTC to [HIDDEN TEXT] within 1 working day.
5.1 New Patient
New patient contact should be first received by the Counsellor from the doctor/patient
Once the patient is contacted by the counselor, it is the counselor's responsibility to give feedback on the same to the doctor as soon as possible. Visits to new patients at night should be avoided except in cases of absolute urgency.
Sunday is the weekly off for the PSP team.
5.2 Follow-ups of Old patients
All follow-up calls to be done on a regular basis as per the call plan. Patients to be called as per the last call date.
Follow-up visit to be done as per program strategy
Customized visits to be given to patients as per the need & recommendation of doctors
5.3 Doctor Co-visit
To be decided in the beginning of the month and communicated to the PSP coordinator
Record of number of patients continuing on therapy and their current therapeutic status to be shared with the doctor.(see appendix)
Record of patients who have discontinued therapy should be shared with the doctor along with the reason for discontinuation.
Each visit should end by asking the doctor for any special advice /instruction to be given to his/her patients. Reporting
Reporting to Regional Coordinator (Sanofi) an national coordinator (Alps)
Job tags
Salary
