Freshworks
Location
Chennai | India
Job description
Role overview
Freshworks is looking for a Director of Product Management to guide our product strategy for
one of our important products. Reporting to the Business Unit Head, you will lead our product
management teams for the product. You would be responsible for product planning and
execution all through the lifecycle of the business which is inclusive of gathering and
prioritizing requirements for the product, defining the vision for the product, and collaborating
with other leaders from the product design, engineering, marketing, and sales teams to
ensure that the financial and customer satisfaction goals are met.
In addition to this, you will also ensure that that the company's overall strategy and goals are
supported by those of the product that the product goals and strategy do not deviate from
that of the business.
Key responsibilities
. Define the long-term strategy and vision for the product, leveraging broad customer
research, customer experience and new technologies to deliver features to our
customers
. Bring value addition by thinking big and continuously pitching new product ideas
. Drive requirement definition, customer experience design, product roadmap and
prioritization
. Define and own the business metrics and OKRs for our products
. Ability to translate complex processes into technical requirements while also
managing delivery and operations
. Work with the Product Leadership to prioritize problems or themes to reach the
outcomes
. Define the outcome for sprints and releases and prioritizes the initiatives for the
scrum teams
. Work with the developers and designers to build a product that meets the expected
outcomes and market needs
. Work with both UX and Development to understand design or technology implications
in solution ideas
. Build a world-class team of Product manager
Preferred qualifications
. 12+ years of product management and software / IT engineering industry experience
. 5+ years of direct people management experience
. 5+ years of experience of working in SaaS (software as a service) industry
. Experience communicating with technical and non-technical stakeholders at all levels
across the business
. Bachelors degree in computer science, engineering or a related discipline
. Proven record of building, managing and sustaining product organizations
. Having a Masters in Business Administration is an added advantage
. Must have the ability to influence people at the business unit level
. Must have the ability to understand the technical and non-technical aspects of
product development
. Experience developing technology solutions in a fast-paced environment
. Excellent problem-solving skills
. Excellent verbal and written communication skills
These are some benefits you can expect from us in return:
Excellent compensation package including bonus
Fantastic start-up environment to learn & develop
Group contributory pension scheme & income protection
Private healthcare & travel insurance
Cycle to Work scheme & more…
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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