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Location

Secunderabad | India

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Job description

Duties & responsibilities

• Be accessible for escalation of all FM related issues
• Oversee the Helpdesk Service request of Customers are attended.
• Provide management advice to Helpdesk operators for escalated issues
• Ensure immediate response to Priority Calls
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled
• Oversee the Mailroom process and action escalations to the user satisfaction levels.
• Provide management advice to mail room executives for escalated issues
• Oversee the Front Office function and guide the team member on the deliverables
• Ensure visitors are promptly attended by the Front Office Executives (FOE)
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
• Ensure the FOE has placed newspaper and magazines in the reception area as necessary
• Oversee the Housekeeping Services are on satisfactory levels and as per standards set.
• Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
• Inspect the turn out and attendance of the staff
• Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
• Oversee the upkeep of indoor plants and take necessary action if required
• Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
• Communicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval.
• Take rounds of the facility regularly to identify issues in Housekeeping/Security and Cafeteria etc and initiate immediate rectification actions
• Prepare weekly shift rosters for HK Services with the help of Facility Manager.
• Ensure the rosters are briefed well to the team to make them understand the deliverables.
• Process vendors' bills pertain to Location and consolidate on standard JLL template for submission to FM
• Co-ordinate all the FM supplies required for the location with the central resource
• Ensure timely availability of all FM related supplies at the site
• Adhere to the reporting procedures as per JLL standards and requirements
• Follow the Standard process for managing all FM requirements at the location.
• Ensure vendor compliance audit done at the location through JLL audit team and records maintained

Performance objectives and Key Performance Measures

• Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables..
• Provide all administrative support to the Facilities Management team at
• To ensure timely and accurate completion of FM reports pertaining to soft services
• Registers for Housekeeping
• Log Book of the Events recorded
• Shift Rosters of the vendor team
• Management New initiatives for the location
• Management Savings initiatives proposed for the location
• Client Satisfaction
• Closure of helpdesk complaints
• Daily, weekly and monthly reports
• Vendor staff attendance checks and validation
• Statutory audit coordination

Key skills

• Scheduling of activities with coordination with all stake holders
• Good Communication and structural approach with analysis
• Team player and should drive ground level staff to desired output
• Understand client visits requirement and fulfilment.

Employee specification

• Full Time Degree / Diploma Hotel management, Graduate from any stream.
• 5-7 Years' Experience in Facility management (mainly in soft services)
• Helpdesk Operations, Client Management
• Audits Documentations, Compliances Management
• Well versed with various Reports, Monthly Trackers, MMR, SLA Effective Vendor Coordination

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Job tags

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Salary