Cloudphysician
Location
Chennai | India
Job description
Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe. Our Care Center, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists. The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions. RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients. We have cared for nearly 90,000 intensive care patients across 21 states in India and saved numerous lives. Learn more at
JOB DESCRIPTION: We are looking for an experienced Client Operations Manager to join our Deployment team, which manages all clinical services deployments and client onboarding activities. Our clients range from large hospitals in major metros to medium to small hospitals in tier 2 and tier 3. The Client Operations Manager drives the change for our clients by working across functions of clinical operations, IT, finance, and senior leadership. This position will report to the Head of Deployment. The Client Operations Manager is expected to do project planning, scheduling, identify key milestones, dependencies and potential risks. He/she has to coordinate and work with members from various teams (Cloudphysician and partner hospitals) The project manager will also drive initial account management activities by developing relationships with clients during onboarding, which is critical for the adoption of our clinical services which in turn ensures the long term success of our clients. Lead change management of the client’s clinical and digital transformation by working with key stakeholders and influencers. Build strong relationships with the stakeholders in the hospitals to facilitate a seamless process of implementing our clinical services. Ensure projects and deployments are delivered on time, with quality, and within budget. Assist in defining project scope and objectives involving all relevant stakeholders. Work closely on pre and post-deployment activities for new client accounts. Manage diverse project teams and motivate team members to complete projects. Develop and implement communication flow charts and escalation matrix. Utilize industry best practices, techniques, and standards throughout the entire project execution. Ensure risk mitigation and seamless operations. Document and present client requirements for staffing, technology, and workflows. Create and maintain comprehensive project documentation, status reports, and risk logs. Build and manage training plans for ICU clinical teams for the adoption of clinical services related changes. Travel to client locations in India as required to manage projects and deployments. REQUIREMENTS: Bachelor’s degree in Science, Business or related discipline; MBA preferred. Familiarity with project management software tools, methodologies, and best practices. 4+ years of experience in a process-driven company. Excellent client-facing and communication skills. Strong leadership with big-picture thinking and vision. Demonstrable experience proactively solving client and company issues. Highly experienced in presenting and preparing data and analytical reports to senior-level executives. Effective communication and conflict resolution skills. Ability to anticipate, lead, and encourage customer-focused innovation and change. Experience managing multiple projects in IT, operations, sales or marketing is highly desirable. HOW TO APPLY?: Please send your resume to [email protected]Job tags
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