Bengaluru Big Martz Private Limited
Location
Bangalore | India
Job description
JD For CSE/ CSA/ Inside sales executive :-
• Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
• Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
• Analyzing and reporting customer data to devise new strategies or update the existing ones.
• Communicating with them through various omnichannel channels, including email, social media, phone or SMS
• Making appointments that fit into the schedule of the client and the customer.
• Informing the customers about updates, deals, offers, promotions, policies.
• Assisting them if they are facing a problem and troubleshooting it.
• Ensuring the customer has a positive experience with the company.
• Fostering a healthy relationship between the client and the customer.
• Overseeing timely delivery and payment of sales orders .
• Handling all Voice and Non-Voice Processes
Job tags
Salary
