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Application Support Specialist

United HR Solutions Pvt. Ltd.

Location

Mumbai | India

Job description

Experience: 4 to 8 yrs

Job Description

  • Experience working on the Zoho system and products. (Must)
  • Provide technical support for enterprise-level application systems
  • Respond to general questions and trouble tickets in a timely manner
  • Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue
  • Prioritize multiple open issues
  • Document issue triage as troubleshooting progresses
  • Follow best practices for change control of proposed solutions
  • Document actionable bugs for engineering resolution
  • Performing analyses on software application functionality and suggesting improvements
  • Ensuring effective front-end and back-end functionality of applications
  • Establishing the root causes of application errors and escalating serious concerns to the development team
  • Providing front-end support to clients and colleagues in other departments.

Skills Requirements

  • Good knowledge of front-end and back-end programming languages and databases, such as PHP and MySQL
  • Basic knowledge of Database, SQL Queries and database administration tools like phpMyAdmin
  • Knowledge of Web platforms like WordPress and its administration
  • Ability to manage code migration, document configuration changes, and monitor performance.
  • Exceptional ability to provide front-end support to internal departments and web-based clients.
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Ability to keep up with innovation in application design.

Contact Person: Ami Soni ([HIDDEN TEXT])

9898687708

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