Executive Customer Service

Location

Mumbai | India

Job description

CANARA ROBECO ASSET MANAGEMENT COMPANY LIMITED is looking for Executive Customer Service to join our dynamic team and embark on a rewarding career journey

• We are seeking a dedicated and customer-centric professional to join our team as an Executive in Customer Service
• The primary responsibility of this role is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support
• The ideal candidate will possess excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment

Responsibilities:

• Customer Interaction:Respond promptly and professionally to customer inquiries via various channels, including phone, email, and live chat
• Provide accurate and detailed information about products, services, and company policies
• Issue Resolution:Investigate and resolve customer concerns, complaints, or issues in a timely and effective manner
• Collaborate with other departments to ensure prompt resolution and follow-up
• Customer Support:Assist customers with product/service-related questions, technical issues, and troubleshooting
• Guide customers through the use of self-service tools and resources
• Product Knowledge:Stay informed about the features, specifications, and updates of the products or services offered
• Continuously update knowledge to provide accurate and helpful information to customers
• Documentation:Maintain detailed records of customer interactions, including issues raised, solutions provided, and follow-up actions
• Utilize CRM tools to manage and update customer profiles and case histories
• Feedback Collection:Gather feedback from customers to identify areas for improvement and enhancement
• Report recurring issues or trends to management for process improvement
• Customer Education:Educate customers on the use of products/services and provide tips for maximizing their benefits
• Create and distribute user guides or FAQs to enhance customer self-sufficiency
• Team Collaboration:Collaborate with cross-functional teams, including sales, technical support, and product development, to address customer needs
• Share customer insights and feedback to contribute to product and service improvements

Job tags

Salary