Ditinus™ Technology Private Ltd.
Location
Sahibzada Ajit Singh Nagar | India
Job description
Job Overview
We are hiring an IT Support Executive to join our team at Ditinus Technology Private Ltd. This role involves providing technical support and assistance to our clients, ensuring smooth functioning of their IT systems. The ideal candidate should have a strong understanding of IT principles and excellent problem-solving skills. This is a full-time position based in Mohali, Punjab, India, and is suitable for candidates with less than 1 year of experience in IT support.
Qualifications and Skills
- Fresher with less than 1 year of experience in IT support
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Solid understanding of IT principles and best practices
- Knowledge of networking protocols and troubleshooting techniques
- Experience in computer hardware troubleshooting
- Proficient in software installation, configuration, and maintenance
- Excellent problem-solving and communication skills
- Ability to work well under pressure and prioritize tasks
- Strong attention to detail and organizational skills
Roles and Responsibilities
- Provide technical support to clients by troubleshooting software, hardware, and network issues
- Respond to customer queries and resolve their technical problems in a timely manner
- Install, configure, and maintain computer systems and software according to client requirements
- Collaborate with the IT team to identify and implement improvements in the support process
- Document and update support procedures and FAQs for easy reference
- Monitor and maintain IT infrastructure, including servers, networks, and systems
- Keep up-to-date with the latest IT trends and technologies to provide proactive support
- Assist in the recruitment and training of new IT support staff
- Ensure compliance with company policies and procedures related to IT support
Job tags
Salary
Rs 10000 - Rs 15000 per month
