Orange Business
Location
Navi Mumbai | India
Job description
Service Requests,
Low / Medium severity incidents,
Regular operational activities like config backup , low /no impact patch & release Management.
Documentation and Reporting.
Co-ordination with Third parties, Telcos, Vendors and suppliers for fault resolution.
Effective handling of Technical requests from end customer .
Ensure Service Delivery as per agreed SOW / SLA.
As appropriate , participate or extend support Senior Technical Consultants/Operation Managers/Problem Manager towards troubleshooting High Severity incidents, problem tickets & RFO/ RCA preparation work.
Participate in Change management , assess Risk and Impact.
Perform Preventive maintenance activities.
Take initiatives in learning, certifications & evaluating new Networking Technology & Tools.
MIS customer report preparation on technology part.
Experience of working in ITIL driven environment is a must.
- Good network support knowledge and experience with networking/ security background
- Implementation experience of Cisco Network solutions.
- Working knwoledge in one or more of the following is preferred:
¿ Network, LAN/WAN topologies and protocols - Mandatory
¿ Systems/Network Management Tools – Mandatory.
- Hands on experience (administration and maintenance) on Cisco Network Products like :
Ø Cisco Access Switches
Ø Cisco Access points
Ø Fortigate Firewalls
Basic awareness of ITIL framework and familiarity with ITSM Tools (like Remedy/HPSM/Clarify etc ) .
Good Troubleshooting and analyzing skills with out of the box thought process
Excellent customer handling skills
Excellent communication and interpersonal skils
Positions will require to work in rotational shifts to support 24 * 7 operations /project assigments
Quick learner
ITIL V4 Foundation Certification is a must.
CCNA
Job tags
Salary
