Technical Support Engineer
Location
Navi Mumbai | India
Job description
Who we are:
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.
We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.
At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.
What we’re looking for:
A Technical Support Engineer to remotely support our CSP clients - this is an opportunity to join the Global Customer Services team of a leading network intelligence and cybersecurity solutions for Tier1-Tier2 global telcos.
What you’ll do:
- Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
- Provide excellent, dedicated, and proactive support service
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
- Work with higher tier support teams and travel to customer sites according to need
- Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success
Region (Website):
Asia Pacific
REQUIREMENTS
What you should have:
- Strong knowledge of Linux system operation & troubleshooting
- Excellent troubleshooting techniques to analyze and validate issues
- Strong hands-on working knowledge of TCP/IP networks, packet-sniffing , and traffic generation and lab simulations
- Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security
- Experienced in customer care working with CRM systems
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering
Advantages:
- Knowledge in database SQL querying and database administration
- Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
- Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc.
- Experience working directly with ISPs, mobile operators, cable operators
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