Sr Manager / Associate Director - Operations

Location

Dehradun | India

Job description

Senior Manager / Associate Director - BPO Operations

Dehradun

Full-time (Flexible shifts)

Role Overview:

The  Sr Manager / Associate Director - Operations  plays a critical role in managing and optimizing the daily activities of a company within the Projects. This position involves overseeing various departments, streamlining processes, and ensuring operational efficiency. As a Sr Manager / Associate Director - Operations , you'll collaborate with other leaders to drive strategic goals and enhance overall performance. You will be directly reporting to the CEO.

Responsibilities:

Strategic Decision-Making:

• Collaborate with senior management to make informed decisions related to operational activities.
• Set strategic goals aligned with the company's vision and mission.

Day-to-Day Operations:

• Monitor and manage the day-to-day operations to ensure smooth functioning.
• Oversee different departments, including customer support, procurement, and resource allocation.
• Provide constructive feedback to departmental managers.

Process Evaluation and Improvement:

• Regularly assess the efficiency of business procedures based on organizational objectives.
• Implement process improvements to enhance productivity and reduce costs.

Resource Management:

• Coordinate material and resource allocation across departments.
• Optimize procurement processes.

Customer Satisfaction:

• Oversee customer support processes to enhance customer satisfaction.
• Ensure timely and effective resolution of customer issues.

Financial Management:

• Review financial information and adjust operational budgets to promote profitability.
• Monitor expenses and revenue streams.

Policy Formulation and Implementation:

• Revise existing policies and formulate new ones as needed.
• Ensure compliance with established regulations.

External Partnerships:

• Manage relationships with external partners and vendors.
• Negotiate agreements and contracts.

Performance Evaluation:

• Gather, analyze, and interpret data and metrics to evaluate overall performance.
• Identify areas for improvement and take corrective actions.

Legal Compliance:

• Ensure that the company operates within legal boundaries and adheres to regulations.

Requirements:

• Minimum 3 years proven experience as a Manager or in an equivalent position.
• Excellent organizational and leadership abilities.
• Thorough knowledge of various company processes.
• Strong decision-making skills.
• Ability to drive efficiency and long-term success.

Skills:

• Leadership
• Strategic thinking
• Process optimization
• Financial acumen
• Relationship management

Job tags

Salary