Location
India | India
Job description
Job Description
Position Title: Branch Head Department : NDS Job Purpose The position ensures: - Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch
- Enhance existing relationships with customers and build new relationships to increase the customer base
- Ensure compliance with all applicable external and internal regulations and guidelines
Key Accountabilities Fulfil all responsibilities in relation to: - Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head
- Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets
- Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets
- Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget
Job Duties & Responsibilities - Generate sales through assets, liability and other banking products as well as TPP
- Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any
- Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
- Reduce customer dormancy and customer attrition
- Ensure branch target achievement through effective upselling and cross selling
- Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
- Ensure effective execution of marketing campaigns and conversion of customer referrals
- Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
- Address customer queries and grievances escalated by the branch personnel in a timely manner
- Ensure Lead sharing with respective Business like IBG for Assets etc
- Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
- Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
- Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets
- Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
- Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members
Required Experience - 6-8 years in handling Branch of a reputed Bank
Education / Preferred Qualifications Core Competencies - Excellent interpersonal and communication skills
- Ability to build strong relationships with clients
- Responsible
- Ability to meet deadlines
- Knowledge about internal/external regulations
Technical Competencies Work Relationship - Effective communication between self and superior
- Inter-personal skills & team player
- Display of RED Attitude (Reliable, Easy to deal with & Dependable)
DBS India - Culture & Behaviors DBS Is Committed To Building a Culture Where All Employees Are Valued, Respected And Their Opinions Count. We Take Pride In Providing a Workplace That Fosters Continuous Professional Development, Flexible Working, And Opportunities To Grow Within An Inclusive And Diverse Environment. Expected Value Driven Behaviors Are
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity
Primary Location India-Maharashtra-Kemps Corner
Job Relationship Management
Schedule Regular
Job Type Full-time
Job Posting Mar 7, 2024, 1:09:56 PM
Job tags
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